Terms, Conditions & Delivery ( Please supply a mobile number for tracking and a safe place to leave the food)

We hope you and your dog will be delighted with your dog food. However, should you wish to return or exchange a product, you have the right to cancel within seven days of receipt of the goods. If you cancel your order, you will have your payment returned.

How to return an item.

Please email Shane to arrange collection on shane@k9mealsonwheels.co.uk.

We will refund the price you purchased your item at within 7 days of receiving your return BUT NOT the cost of posting unless the item has arrived damaged.

 

Delivery Information

Local delivery in Plymouth and Cornwall

We deliver free of charge to the Plymouth, Saltash and Callington areas. Use the notes box on the checkout page to say where your delivery should be left if you are not home. Deliveries are left at your risk.

 

National delivery

Orders received before 9 AM are posted the same day( Friday for Monday) and delivery is usually 24/48hrs. Bank holidays will delay your order by one or two days. Please only contact us if you have not received your order within 48 hours.

Our standard delivery charge to most of the UK is £4.05 per order but delivery is free in Mainland UK and Isle of Wight if you spend over £32.49 Delivery costs to zones C & D are increased and based on the weight of the order and can take up to three working days.

When ordering, please make sure you give us a mobile number so that we can text you a tracking reference and hopefully a delivery time slot to within the hour. Use the notes box on the checkout page to say where your delivery should be left if you are not in. Deliveries are left at your risk.

 

Zone Delivery Charge

A & B (England, Wales, Parts of Scotland & Isle of Wight)

£4.05 flat rate (free if you spend over £32.49)

 

C & D (Scottish Highlands,Northern Highlands, Northern Ireland, Jersey, Guernsey IM/IV/ZE/PH/KW/KA)These areas attract an additional charge, for e.g. Northern Highlands £12 inc vat.

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